Leak: Apple Memo Prepares the Retail Employees

Apple doesn’t send its brave retail employees into the trenches without proper training. To prepare the Apple Army, the company has issued an internal document outlining how to deal with customers on July 11.

AppleInsider allegedly got its hands on the internal memo and reports that Apple isn’t leaving any inane customer question to chance. For starters, employees have been told:

- The iPhone 3G will be sold on a first come, first serve basis.

- There will be no Personal Shopping sessions offered by Apple stores until later into the 3G’s debut.

- Customers can buy several 3G units for their business, if they use a consumer rate plan. Those with a corporate plan are to purchase the iPhone from the AT&T store.

- If questioned about the price discrepancy between the iPhone and iPod touch employees are to respond, “iPhone 3G is offered at such a terrific price because, like most cell phones, it requires a 2-year carrier contract.”

Here are a few things not to ask your friendly neighborhood Apple employee.

- Don’t ask if you’ll be able to upgrade to a 3G at a discounted price. The store rep will just tell you that he doesn’t have any information.

- Don’t ask what the point is behind the iPod touch, or if the price will lower.

- Don’t ask any of the Mac reps about detailed rate plans. Chances are they have no idea.

Apple is allegedly planning to hold worldwide retail meetings on July 6 to share the official launch plans with employees.

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